Privacy Policy

[Your Business Name] respects your right to privacy and is committed to safeguarding the personal information we collect. This Privacy Policy outlines how we manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information including:

• Name, address, contact details (email, phone).

• Project and property details relevant to providing services.

• Payment and billing information.

• Records of communications with us.

We collect personal information directly from you (for example, when you request a quote, enter into a contract, or communicate with us). In some cases, we may collect information from third parties (such as suppliers, subcontractors, or publicly available sources) where it is unreasonable or impracticable to collect it directly from you.

2. Purpose of Collection

We collect, hold, use, and disclose personal information for the following purposes:

• To provide building and renovation services.

• To prepare and deliver quotations, contracts, and invoices.

• To communicate with clients about projects, timelines, and updates.

• To manage payments, accounts, and business operations.

• To comply with legal and regulatory obligations.

• For marketing and service improvement (unless you opt out).

3. Disclosure of Personal Information

We may disclose personal information to:

• Subcontractors, suppliers, consultants, or service providers engaged in the course of works.

• Financial institutions for payment processing.

• Insurers, legal advisors, or regulatory authorities where required by law.

We will not sell or trade your personal information to third parties.

4. Storage and Security

We take reasonable steps to ensure your personal information is stored securely and protected against misuse, loss, unauthorised access, modification, or disclosure. This includes secure digital systems, restricted access, and staff confidentiality obligations.

5. Access and Correction

You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate, incomplete, or out of date. We will respond to such requests within a reasonable timeframe in accordance with the APPs.

6. Overseas Disclosure

We do not typically disclose personal information overseas. If disclosure becomes necessary, we will take reasonable steps to ensure the overseas recipient complies with the APPs.

7. Data Retention

We retain personal information only for as long as required for our business purposes and legal obligations. When no longer required, information will be securely destroyed or de-identified.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy-related enquiries, please contact:

[Your Business Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]